Employment

The role of the Vice President and General Manager is to manage, own, and grow Cuddy Roofing Company inside of a larger organization with significant support to aid in your business success. You are responsible for the sales and operations of Cuddy Roofing Company and customer satisfaction. This role has high visibility with our clients as well as internally due to the need to connect required service support areas of the business such as the Warehouse, Accounting, Purchasing, Safety, Human Resources, Marketing, and Customer Service. From coordinating resource requirements to ensuring billing and invoices are accurate, the Vice President and General Manager is key to ensuring the processes are in place to deliver quality sales, service, and products from pre-sale to project kickoff to project close outs.

Reporting & Relationships:

The Vice President and General Manager reports directly to directly to the COO/EVP of the Scalo Companies. The entire Cuddy Roofing team including sales, estimating and operations will report to this position.

Job Responsibilities:

• Provide strong leadership to the organization especially to the front-line field employees with a positive attitude and calm demeanor
• Responsible for the Sales and Operations Department to ensure a proper hand-off process from time of sales through operations to provide the best customer experience possible
• Work closely with Project and Estimating teams in a collaborative manner, providing consistent feedback on estimates with factual data.
• Review all bids with the sales and estimating staff and attend weekly sales and operations meetings.
• Focus on job preparation of new projects to set the teams up for success and avoid the need to react to issues at the back end of projects
• Utilize Sales and Operations technology to produce efficient end-user information and eliminate re-work in processes
• Evaluate internal processes involving sales, operations, and other customer-facing functions and provide recommendations for procedural efficiencies targeted toward gross margin metric improvements and revenue generating initiatives
• Work together with in-house sales and operations teams to understand processes for submitting detailed and accurate designs, measurements, estimates, and proposals
• Performing estimating and set-up of in process project change orders
• Research, investigate, and provide remedies for project errors regarding costs, estimates, and operational measures
• Monitor blueprinting, shop drawing and submittal process, and contract interpretation and administration
• Administer any in-progress work order changes, approvals, and project close-out actions
• Ensure full life-cycle customer relationship management including but not limited to proactive customer service initiatives, resolving customer concerns in a timely manner, and proactively problem solve for best outcome
• Ensure process breakdowns are not repeated and corrections are communicated to all staff for future guidance and process improvement
• Work with Human Resources to assist in interviewing process and matching manpower talent to business needs ensuring consistent workforce planning pipelines are available to the business
• Provide mentoring and coaching to staff and assist in creating a culture of collaboration and learning
• Conduct annual performance evaluations
• Keep abreast of the latest trends in technology in the industry
• Adhere to all safety rules and procedures
• Balance time as necessary between office and field responsibilities.
• Responsible for participating in weekly Operations Management meetings as well as monthly Foremen's meetings
• Responsible for proper administration of weekly accuracy with paid-to-date reports during Operations meetings
• Responsible for proper tracking of pending change orders and the processing of the change order approval process
• Responsible for all company invoicing
• Responsible for ensuring staff completion of daily and weekly OPM (online project management) reports

• Demonstrated leadership competencies, including confidentiality
• Positive attitude
• Effective verbal and written communication skills and ability to influence clients and staff from diverse backgrounds
• Organizational and time management skills
• Presentation skills
• Strong understanding of the roofing and sheet metal industry operations and sales
• Attention to detail is essential while overseeing sales and operations teams
• Ability to read and understand architectural drawings, interpret schedules, and bid data, and enter information into estimating and project management programs
• Computer and technical skills such as Microsoft Office (required) and ability to learn and administer functions in Timberline, AutoCAD, Follow up Power (in-house product) and MasterKey (in-house product) software systems to effectively perform duties
• Bachelor's Degree in business administration, construction management, or equivalent experience in the construction industry is preferred
• Experience in working with unions and union employees is highly preferred
• Able to meet the physical demands of the job include climbing ladders and hatches, walking, sitting, bending, lifting, and kneeling as needed to complete essential job functions

Salary: $120,000 - $130,000 per year

Benefits:

• Profit Improvement Incentive
• 15 Days of Paid Time Off and 7 paid Company holidays
• Health, Dental, and Vision Insurance
• Company-paid life insurance
• 401(k) with company match
• Short and Long-Term Disability Insurance options
• Health Savings Account with company contribution
• Employee Assistance Program (EAP)