Employment

Primary Function

Burns & Scalo Roof Asset Management is looking for an Service Coordinator to ensure exceptional roof leak response service experience for our customers. The Service Coordinator will assist fellow team department members, manage customer service requests, process service dispatches, support sub-contractors, coordinate schedules for work, and invoice completed production. This is a hands-on position for a self-motivated and customer-focused individual with a thorough understanding of technology, compliance, operations, and data management.

Job Responsibilities:

• Receiving and processing work order requests from the customer call center with a high degree of accuracy
  • Coordinates client requests and RAM subcontractors to complete all service work.
  • Ensures that each dispatch is correctly updated; dispatched, ETA for work to start is provided, work is started, the issue is resolved, and when the dispatch ticket is completed.         
  • Ensures subcontractors complete dispatched work and that pictures and descriptions of work completed are well documented in MasterKey.
  • Correctly and accurately completes invoicing per RAM and Client requirements.                   
• Manages Accounts Receivable activities
  • Creates necessary purchase orders and gains proper approvals from our sub-contractor partners and management
  • Completes invoicing for all Inspection, Contract, and T&M work completed by our subcontractors.
  • Ensure payments are received from our clients within the agreed upon terms & conditions for each client so that our sub-partners are paid for completed work.
• Works in coordination with RAM Project Coordinator, RAM Account Manager and the Client to ensure seamless customer support
  • Filters client work requests to the Account Representative as necessary
    • Contract bid opportunities by clients
    • Status updates of contract work by clients

• Perform other duties as assigned

Required Qualifications:

• A minimum of three years of office and account support/customer service experience
• Must enjoy people – The best person for this role is more interested in others and wants to build appropriate levels of rapport with our clients and sub-partners team members.
• Interpersonal Skills – will be supportive, kind, empathetic, patient, and respectful in the way they work with colleagues and customers
• Willingness to learn – Maintains a continuous improvement mindset, takes constructive criticism well, and is adaptable
• Patience – Able to tolerate frustration without becoming agitated or upset. Able to control emotions or impulses and proceed calmly when faced with difficult or frustrating situations.
• Strong communication skills –
• •  Able to convey information in writing or verbally to people clearly and simply
  • Able to receive information actively to ensure clarity of the message
• Must be proficient in Microsoft suites of services including Excel
• High school diploma/GED
• Previous office or business experience
• English fluency

Preferred Qualifications:

• Experience in the construction or roofing industry
• Associate degree or equivalent from a two-year College or technical school
• Dispatching experience

Physical Requirements:

• Required to stand, walk and sit; talk or hear in person and by telephone; use hands to handle or feel objects or controls; reach with hands and arms.
  
  

Hourly Rate: $25.00 - 27.00 per hour

Benefits:

• Profit Improvement Incentive
• 15 Days of Paid Time Off and 7 paid Company holidays a year
• Health, Dental, and Vision Insurance
• Company-paid life insurance
• 401(k) with company match
• Short and Long-Term Disability Insurance options
• Health Savings Account with company contribution
• Employee Assistance Program (EAP)